Shipping Policy
UPS GROUND
We offer free shipping on orders over $75.00 that ship UPS ground only. Items are listed, on our web site, as to whether they are able to ship UPS, by the UPS icon" see image below" . Items that are too large to ship UPS ground, will be shipped common carrier, FREIGHT "see truck icon below", freight rates are calculated at the checkout for common carrier items. For orders totaling under $75.00 that ship UPS ground, we charge a flat rate of $9.95 We ship product from over 37 warehouses located throughout the continental United States. In most cases the product will ship from a warehouse that is 1-4 days UPS ground service away from the delivery location. We do not offer expedited UPS shipping such as UPS Red (NDA) etc.
STANDARD COMMON CARRIER, FREIGHT ITEMS
Items too large to ship UPS, will be sent by standard common carrier. Common carrier delivery is a tailgate delivery. The driver will bring the product only to the rear of the truck. You will be responsible for getting the product from the tailgate to your home or office, unless special arrangements are made with us, prior to delivery. We can provide you with an installation quote, upon request. A signature is required for all common carrier deliveries. Deliveries are made Monday thru Friday 8:00 to 5:00. Please note all visible damage, on the bill of lading form, before signing for the shipment.
DELIVERY AREA SERVED
We currently only serve the continental United States. We do not deliver to P.O. Boxes, International addresses, Alaska, Hawaii, or Puerto Rico.
APO/FPO
We are sorry but we do not ship to APO/FPO addresses at this time.
LEAD TIME
In most cases, orders placed by 2:00 P.M. Eastern Standard Time, are shipped the same business day. Orders placed on weekends will be processed on the next business day. Business days are referred to as Monday through Friday. In the case of holidays, product will be shipped the next business day, following the holiday.
FULFILLMENT OF ORDER
We ship from over 70 warehouses across the United States. If you have ordered multiple items, some items may be out of stock in one warehouse, and, therefore, may ship from another site. In this case, please allow adequate time for delivery of the product.
For questions regarding shipping, contact us at service@officewagon.com, or call, +1 888-594-5972
Office Wagon 1111 Kane Concourse Suite 518 Bay Harbor Islands FL 33154
Return Policy
Office Wagon Return Policy
Stress Free Return Policy, Office Wagon will accept returns for any unopened, unused products within 30 days of your order. It is important that all original packaging be included to qualify for a refund. Shipping costs are non-refundable. If you ordered the item incorrectly or changed your mind, we will accept the unopened, unused product and credit your account less original shipping costs. Shipping costs are the cost incurred by Office Wagon, in shipping the product to you. Although you might have received Free Shipping, costs were still incurred by Office Wagon, and will be deducted from your credit.
There are some items which do not qualify for refunds. They are: Electronics (camcorders, televisions, etc.), assembled or installed furniture, food/beverages, custom orders (including large quantity, specially priced quoted orders) and medicines such as aspirin.
Special Order Items
Special order items are not returnable under any circumstances, unless damaged during shipping.¬¬¬ Items that are a special order, shipping direct from the Manufacturer, are non-returnable. These items are noted by the text "non-returnable" below the price on the product page, and the notation "Ships direct from manufacturer".
Damage Claims or Shortages Important Notice
Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt. In the event of damaged products, please Contact Us and we will assist you in the process.
You Pay For Return Shipping
We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.
Return Process
Returning purchased items is simple and quick. Here are the steps:
- 1. Log into Your Account
- 2. Within the Order History page find the order number that includes the item(s) you wish to return.
- 3. Locate the product within the order detail page
- 4. Check the box to the left of the product line item detail
- 5. Click the Return Items button located after the product detail listings.
A return form will appear on screen allowing you to provide:
- A reason for each item(s) you are returning and whether you want it replaced or not.
- A confirmation or update of your contact information.
- A comment (if necessary) for additional details.
What happens next? Well, once you submit a return request:
- We will reply to your request within 1-2 business days.
- When shipping returns to the warehouse it is our suggestion that you use a carrier providing proof of delivery such as UPS or FedEx.
- Be sure to ship to the warehouse location included with your RA email.
- We will not accept a return without an RA. Please be sure to include it with your shipment.
- Please allow as little as 7 days but up to 21 days for returns to be processed and credit issued after we receive the product in our warehouse. Credit will be issued to to the original form of payment.
Don't Have An Account?
Simply fill out this Return Request form. For your security, you will need to provide your order number (provided on the order confirmation page and also in your order confirmation email) and the zip code for where your order shipped to.
Order Cancellations
Items may not be canceled once an order has been placed. After you receive your order, simply follow our return instructions or call customer service at +1 888-594-5972 during normal business hours to make a replacement order.